Refund Policy – Virtual Reality (VR) Games Platform

Welcome to PortalVision. We are dedicated to providing immersive and cutting-edge virtual reality gaming experiences designed to transport you into extraordinary digital worlds. We understand that purchasing VR games and related content is a significant decision, and we strive to ensure customer satisfaction by offering a fair and transparent refund policy.

This Refund Policy outlines the terms, conditions, and procedures related to refunds on VR game purchases, downloadable content (DLC), in-game items, subscriptions, and related services. Please read carefully before completing any purchase. By using our platform and purchasing VR content, you agree to be bound by this policy.

1. General Refund Guidelines

Refunds are issued only under specific circumstances and must be requested within the designated time frames. Refund eligibility depends on factors such as usage, technical issues, and the type of product purchased. Approved refunds will be processed via the original payment method, usually within 5 to 14 business days, subject to your payment provider’s processing times.

2. VR Game Purchases

2.1 New VR Titles

• Refund requests must be submitted within 7 days of purchase.
• Gameplay time must be under 2 hours to qualify.
• Requests beyond these limits may be denied unless special circumstances apply.

2.2 Pre-Orders

• Pre-orders may be canceled with a full refund at least 5 days before the release date.
• After release, pre-orders follow the standard refund policy for new VR titles.

3. Downloadable Content (DLC) and Expansions

• Refunds granted only if content is unused and not activated.
• Request must be made within 7 days of purchase.
• Used or accessed content is non-refundable unless defective.

4. Virtual Goods and In-Game Purchases

• Virtual items (currency, skins, consumables) are non-refundable once delivered.
• Issues such as non-delivery or duplication must be reported within 3 days.

5. Subscription Services

5.1 Initial Subscriptions

• Full refund if canceled within 7 days and unused.
• Partial refunds may apply for limited usage.

5.2 Subscription Renewals

• Refunds allowed within 5 days if service not used.
• Refunds not granted once significant usage is detected.

6. Technical Issues and Service Interruptions

• Issues due to defects, outages, or compatibility must be reported within 5 days.
• Resolution or refund/store credit may be offered.

7. Booking and Event Participation

• Refunds granted if canceled at least 3 days before the booking.
• No-shows or late cancellations are not refunded.
• Late arrivals beyond 15 minutes may forfeit sessions.

8. Fraudulent or Unauthorized Transactions

• Suspect unauthorized charges? Report within 3 days.
• We will investigate and may issue a full refund if confirmed.

9. Gift Cards and Promotional Items

• Gift cards and redeemed promotional offers are non-refundable.
• Free trial conversions are non-refundable unless canceled beforehand.

10. Requesting a Refund

To initiate a refund request:

• Submit your account details, receipt, transaction ID, and reason.
• Use our official support channel to send the request.
• Responses typically within 3 to 5 business days.

11. Policy Exceptions and Special Circumstances

Exceptions may be made for:

• Platform errors or duplicate charges.
• Verified extraordinary personal situations.

12. Policy Updates

This policy may be updated as necessary. New terms apply to purchases made after the update date. We encourage regular review of this policy.

Closing Statement

At PortalVision, we are committed to delivering a thrilling and satisfying VR gaming experience. Our refund policy balances customer protection with platform integrity to maintain a trustworthy and fair environment. Should you encounter any issues, please contact our support team—we are here to help and ensure your satisfaction.

Thank you for choosing PortalVision for your virtual reality adventures.